Legal
Returns, written honestly.
These are personal hygienic goods. We will not advertise a cheerful guarantee and then tell you that every sale is final. The rule is narrower, and it is the one we will actually follow.
Last updated 12 November 2026. The exact process for an accepted order is confirmed in writing with that order; this page is the policy we intend to apply.
Change of mind
If a figure arrives as described, in sound condition, we cannot accept a return simply because you have changed your mind, chosen the wrong size, or no longer want the product. That is the ordinary rule for intimate hygienic goods, and it is the rule here. Please read the measurements, the weight, and the material notes before you request an order, and ask us if something is unclear.
Damage in transit and factory defects
If the figure arrives damaged, incomplete, or with a factory defect — a tear, a structural failure, a material fault that is not ordinary TPE oiling, an electronic head that is dead on arrival — write to us promptly, and include photographs of the outer carton, the inner packing, and the defect. We will work with the factory and the carrier on inspection, and then on repair, replacement, a partial refund, or another remedy that is appropriate to what is actually wrong. We will not ask you to pay a second time for a defect that is ours or the factory’s to make good.
Please inspect the carton when it arrives and inspect the figure as soon as you reasonably can. The longer the delay, and the more the figure has been used, the harder it is to tell transit damage from later harm. We do not set a decorative “48-hour” trap on this page; we do ask you to write promptly, and we will set a clear inspection window in the order confirmation.
What is not a defect
Small variations in paint, hair, or measurements against a 2025 chart; ordinary TPE oiling; a head or wig that matches what was confirmed, but not a photograph you had in mind; and damage caused by heat, sharp objects, solvents, or handling after delivery, are not factory defects. If we have confirmed a configuration in writing, that confirmation is the standard, not a lifestyle photograph on this site.
AI heads and the voice box
Electronic parts are included in this policy. A voice box or an AI head that is dead on arrival, or that does not meet the written configuration we confirmed, is a defect. A facial-expression head that cannot join a particular home Wi-Fi network is a different question — we have already said we do not promise that overseas networks will work, and we will confirm current guidance before dispatch. If, after that confirmation, the unit still fails in a way that contradicts what we confirmed, write to us.
How a remedy is carried out
Do not return a figure until we have agreed the method, the address, and who pays the return freight. A unit returned without that agreement may not be received. Refunds, if agreed, are made by the same method we used to take payment, once a processor is in place, or by another method we agree in writing.