Before anything else

These products are for adults, 18 and older. Wash your hands. Use a clean surface. Support the head and joints when you move the figure; do not lift a heavy body by a limb or by the hair. Figures of 45 kg and 51 kg are in this collection — plan the lift before you make it.

Cleaning

For TPE and STPE, a mild, unscented soap or a cleaner the factory recommends, with warm — not hot — water, is the usual method. Rinse thoroughly. Pat dry with a soft cloth; do not wring or twist the material. For silicone, use a cleaner intended for silicone. Do not use solvents, alcohol, acetone, petroleum jelly, or abrasive pads, which can damage the surface.

Powder and oil

TPE and STPE are often slightly tacky after washing. A thin dusting of a cornstarch-based or factory-recommended renewal powder is the usual finish. Silicone generally needs less of this. If a TPE surface looks dry, a small amount of a renewal oil recommended for that material can be used; more is not better. Keep oil and powder off the eyes, the wig cap where glue may sit, and any electronic head or voice-box components.

Heat, sun, and staining

Keep the figure away from direct sun, heaters, and hot cars. Dark or unstable clothing dyes can stain TPE; light, colour-fast garments, or clothing made for this use, are safer. Do not fold the material sharply for long periods. A stand or a supported seated pose is better than leaving a body crumpled.

Hair, eyes, and electronics

Wigs and implanted hair should be combed gently, from the ends upward. Eyes, if removable on your head, should be handled as the factory describes — usually with clean, dry hands, not with force. If your figure has an AI head or a voice box, keep water and powder away from seams, the charging port, the display, and the speakers. Follow the charging guidance that comes with the unit. Do not immerse an electronic head.

Storage

A clean, cool, dry place, out of sight if you share a home and want privacy, is enough. A breathable cover is better than a sealed plastic bag for long storage. If you travel, support the figure so joints and the neck are not bearing the whole weight against a hard edge.

If something is wrong — a tear, a stain you cannot lift, an electronic fault — write to us with photographs before you attempt a repair that might make a factory defect harder to assess. See returns.