FAQ
Questions we would rather answer once, clearly.
Are you the official WM Doll shop or the factory?
No. Elara Atelier is an independent specialist retailer of WM Doll and Angel Kiss collections, supplied through Zhongshan Jinsan. We are not the factory, and we are not the official WM Doll shop. We do not claim to be exclusive, official, or the only authorised website.
Are the prices current?
The prices on this site are 2025 manufacturer MAP (for WM TPE and STPE) or suggested retail (for Angel Kiss), taken from factory lists dated 30 September and 4 October 2025, except for the AI robot #1068, which uses the official WM shop’s list price of $3,099 as of 12 November 2026. Warehouse availability is from those October 2025 sheets. Both stock and the final price are reconfirmed in writing before you are asked to pay. We do not undercut published MAP. The 2025 figures are about thirteen months old as of November 2026.
Is a figure on the US warehouse page actually in stock today?
Not automatically. It appeared on Jinsan’s October 2025 US-warehouse sheets. We will ask whether a specific unit is still there, with which head and material, before you pay. We do not publish a 3–7 day delivery window; the factory has not confirmed 2026 transit times to us in writing.
Why is there no “Buy now” or PayPal button?
Checkout on this site is an order request, not a payment. We will confirm inventory and the final price, then arrange card payment once a high-risk processor is approved. We do not collect card numbers on this site, and we will not put a decorative payment-button on a page that cannot actually charge a card.
What is the AI voice box, and is it the same as the AI robot?
No. The AI voice box is an optional audio add-on, described by the factory at about $100 and offered here at $100 pending confirmation. It does not depend on connecting a facial-expression robot head to overseas Wi-Fi. The AI bionic robot is a separate product — at launch, the 164 cm F-cup #1068 — with an interactive head. See the Voice box and AI robots pages.
Will the AI robot work on my home Wi-Fi in the US or Europe?
We do not promise that. Factory sales conversations noted that some overseas units had trouble with local Wi-Fi, and the TCRT-403 manual requires a network connection for the conversation app. If you inquire about the AI robot, we will confirm current connectivity guidance with the factory before dispatch. The voice box does not depend on that connection. The robot does not walk.
Do you sell short, anime, or child-like figures?
No. This collection is adult-realistic only, 157 cm and above. We do not sell 85, 100, 140 or 145 cm bodies, cartoon or anime lines, or any child-like figure. A 150 cm AI robot that appears on the official shop is not listed here; our AI collection is the 164 cm #1068.
Can I return a figure if I change my mind?
These are personal hygienic goods. We cannot accept a return of a product that has arrived in sound condition simply because you have changed your mind. If the figure arrives damaged, or with a factory defect, write to us promptly with photographs. We will work with the factory and the carrier on inspection, repair, replacement, or another remedy appropriate to the damage. The exact process is set out when we confirm your order, and is summarised on the Returns page. We do not use a slogan such as “happiness guaranteed” alongside a final-sale rule.
How is the package labelled?
We request unmarked outer packaging from the warehouse or the factory, and we confirm the packing method with your order. We will not misdeclare the contents. We do not ship to jurisdictions where these products are prohibited.
Do the measurements include a particular head?
We publish the measurements as they appear on the 2025 factory lists, and we note the source on each product page. Where a document is silent — a missing foot length, for example — we omit the figure rather than invent one. Whether a listed height includes a specific head is something we will confirm for your unit. Head pairing is chosen with your inquiry.
Can I order a custom head, skin, or other option?
Yes, as a request. The 2025 Angel Kiss options sheet lists skin tones, eye colours, hair, a sound option, breathing and suction functions, and other items; WM heads are typically chosen separately. We confirm current availability and price before payment. Use Add to inquiry on a product page, or the contact form for a configuration we have not listed.
Do you ship internationally?
We can discuss destinations that lawfully allow these products. Shipping cost and lead time are confirmed before payment. We will not ship where the product is prohibited, and we will not misdeclare customs documents. Duties and taxes, where they apply, are for the recipient unless we have agreed otherwise in writing.
If your question is not here, write to us.